Saturday, November 23, 2013
Etiquette: How to Set the Table
Friday, November 22, 2013
Avoid Family Fist Fight Follies!
Sunday, November 3, 2013
30 Day Thankful Challenge: Day 3
And as fear, worry, absolute stricken terror, and EMANATE DISASTER approached, she would gently brush it all aside, insisting it would all work out.
How?
"IT'S A MYSTERY!"
Monday, September 30, 2013
Wednesday, September 25, 2013
Network Like a Millionaire: 7 Tips for Internet Entrepreneurs
Feel free to download this Original Photo 1-sheet as my gift to you! If you like it, you may purchase the accompanying 13 page Ebook featuring each strategy on an original photo for only $4.97. This is a simple and elegant PDF style Ebook, sure to please.
7 Star Courtesies
Celebrity etiquette: many people, most of the time, can handle being star-struck. Sometimes, though, it simply does make us giddy to the knees. When that happens, these top 7 Star Courtesies can gently guide you:
1. Greet them with a smile and a compliment. The traditional, "I'm so pleased to meet you," is a delightful opener. Follow it up with a direct, specific compliment on their work, art, achievements or affect on your life. "You're so beautiful," is nice but really, they've likely heard that a million times. Be honest and original. Wouldn't you like to be the one fan they go home and tell their friends about?
2. Be as brief as possible. Yes, you will have a few comments and perhaps even a question or two but remember, celebrities are people just like us. Their time is valuable, as is the time of all those in line behind you.
If you must ask a question, LISTEN to their answer. Don't just nod your head and then ask them the exact same question slightly rephrased. Even if they are paid to be at an event, that doesn't give you exclusive ownership of their time and energy. Practicing politeness will assist in making this an enjoyable moment for everyone.
3. Handshaking: hold your hand out for the handshake but do not grab theirs and start shaking wildly! Keep it firm but not crushing, and brief.
***If they don't take your hand (rare, but it happens) just let your arm drop to your side and stay cool. It is EXTREMELY rude not to shake someone's hand no matter the circumstance or even if you dislike them. But we must always handle rudeness with grace and dignity.
4. Hugging: always, ALWAYS, ask first ("may I hug you?" or "may I give you a hug?"). If language is a barrier, open your arms wide to indicate you'd like to hug them. If they are willing, they will lean forward and voilà! Hug! Keep it brief and allow a little air to remain between your bodies- no pressing up into them, no matter how enchanted you are.
5. Picture posing: posing for that upcoming profile pic update on your Facebook? The same principles apply here as with previous two "physical contact tips"- always ask first and keep it brief. Take no more than one or two snaps and thank them for being so kind. And please choose the pic that makes them look the best to post. That's just common courtesy.
6. If you find yourself getting all giddy and starry eyed, just admit it to them and pull yourself together quickly. There is something innately charming about a person's adoration so no need to play it cool. Just don't wrap your body around them until security is forced to extract you.
7. "Thank you!" Remember to thank them for their time and attention to you. Again, that's just common courtesy.
Monday, June 3, 2013
Can moms be right?
So what to do? Give up. Get a "real job" and forget my dream? Well, I absolutely did consider that. And then I thought of my mom. She would be so darn proud of me right now. In fact, I am sure that she is. She would tell me to hold on to that dream no matter what. She always wanted me to find the sort of happiness that only comes from following your dreams. She would insist that I not give up. Then she would tell me that I truly am a gifted sales woman and I would at that point shut down because I know that is not the case. Then I would think all the things daughters start thinking at this point.
She's patronizing me. It's just so easy for her. She thinks she's so much better than me. Why can't she believe that I am not NOT a good sales woman? She always has to be right. Well, she's wrong! And why is she looking at my belly? SHE THINKS I'M FAT! WHY IS SHE CALLING ME FAT?!
Etc., etc., etc!
And it all goes downhill from there. Until I stop and get a hold of my thoughts and remind myself that my ma did not say all those things, nor does she think them. Maybe, just maybe, she actually sees something in me that I never did before. Maybe it's time for me to look harder. I do know this: my mom had a ton of sales training at an early age with Tupperware and then later in life with different careers. Me, nadda! zip! zilch! And that's when it hit me. Maybe I just need training. Not to become one of those pushy, obnoxious sales people, but to learn how to organize my services and present them to those of you who would greatly benefit from them. So I've been studying; reading books like Negotiation Bootcamp, by Ed Brodow, watching webinars by the likes of Brendon Burchard, finishing a 30 day push goal challenge hosted by Chalene Johnson, and I also just signed up with Toastmasters at the Naval Postgraduate School and wow they are tough! I have also interviewed successful marketing gurus like local, Rebecca Riddell, from Riddell and Riddell Advertising .
Rebecca is brilliant! She sat me down and gave me some very good advice, "Here's what I want you to do," she began. "I want you to sit down for two to four hours every day and work out the details of your business. Ask yourself the 5 W's, who, what, where, when, why? Ask yourself how your business benefits you, your family, the community and even the world." Here, when I am usually just worn out by thoughts of I just can't do this!, I am actually squirming on the edge of my seat. Finally! Someone is telling me not just what to do but how to do it.
She went on with more suggestions and then patiently answered my worries with simple solutions and advised me to, "lift the picture of your business to the sky. When you have a question, raise your arms upwards to that picture to find the answer (that's what I do). Work your way down, not up..." Okay, here it got a little trickier but I got it! I understood what she meant because she had already laid the foundation with simple actions steps and concrete questions that would (and have) lead me to answers and more actions steps. I don't know if I can "sell" but I do know I can take definitive action steps that will make the process enjoyable, meaningful, and a great value to my clients. I am truly grateful to Rebecca!!!
So Mom, I guess you are right. You always saw what I never did. I only lacked confidence and know-how and those, those, I can develop easily by asking the right questions and taking the proper steps. I hope you enjoyed reading this blog and even found it helpful.
"If we all practiced manners and civility, what would we then have left to war over?" ~Carrie Glenn
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Thank you for visiting my blog and have a fabulous day!
~Signing off...
Saturday, February 23, 2013
Pete's cookies
Pete's the greatest guy, really. He has the softest, kindest voice that just makes you feel calm within moments of being in his presence. His warm smile lights up the room and when he asks you how you are doing, he really wants to know. When you ask him how he's doing, he touches on the highlights: business is good, his family cat is MIA, he's really excited because his son is visiting from college. You get the sense that he loves his life, his family, and his work. He does and it shows.
See, Pete's Auto Body has been a Pacific Grove staple for years. Everyone knows that if you want a good, honest deal and beautiful craftsmanship for your newly banged up ride, you go to Pete. And we also know that he will help you out if you need it. He's done it twice with me and this last time, he really went all out, personally absorbing several hundred dollars so that my back window would roll up and down again. The car is beautiful and when I picked her up, I was absolutely thrilled with the job that he did and I promised him cookies.
Pete passed away early in February, 2013; just a few weeks ago. And still…
I owe Pete a plate of cookies.
Remember to honor your promises when you make them. Do it Now. You never know when you might loose your chance.
Thank you for visiting my blog and have a fabulous day!
"If we all practiced manners and civility, what would we then have left to war over?" ~Carrie Glenn
~Signing off...
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Thursday, February 14, 2013
Visibility at Hand
I can't! I can't! I CAN'T!!! I just can't do it all, I fear. There is so much to be done to start this business- the networking, marketing, and planning- all these are overwhelming when I've already quit my job and am now watching my funds sweep away with no hope to pay my rent in March. No one is going to care about this. No one will sign up for classes. Who am I? What makes me so special? And with all the work that needed to be done, I just sat in fear. Or terror, rather. And I cried. Or sobbed, rather. Then I prayed. Or yelled at God, rather.
And there was no relief. No clap of thunder. No great awakening. In fact, a while later, I got a call from a friend who suggested I get a part time job… Well meaning advice, but I just quit a job to get my business started. I really want to put everything into Etiquette at Hand and I need all the hours in the day to do it. So why do I spend so much time paralyzed with fear? What is wrong with me? My room is a mess. The dishes have taken permanent residency in the sink and on the surrounding counters. My balcony looks like a junkyard. All these things have to change in order for me to be successful since I am basing my business out of my home at first. I am truly terrified.
Then I went to ballet. I didn't want to. Well, I did want to but I was so stressed and really beside myself that going to ballet at that moment seemed more akin to getting a root canal. However, I went and class was cancelled. While chatting with friends I told them about my new intended career. As I explained how etiquette can be used to actually help relationships, I felt my sense of purpose returning.
To be honest, I was not raised to be polite. At all. And even up through the last few years, it was hit and miss. As long as everything went my way, or at least went somewhat well, I was the picture of perfect politeness. But hurt my feelings, be mean to me, treat me or a loved one with disrespect, and my Irish blood could boil your hair off. And when I was knee deep in the most challenging conflict of my adult life, I stopped. I read a quote… okay… just spent 15 minutes trying to find it but can't. So I will have to paraphrase and hope that one of you know what it is, who said, and to whom I can give credit for this piece of golden advice, since it did change my life. So here goes:
"If you smile at your enemy and show great manners towards them, they will not even know they are your enemy, thus giving you the upper hand."
Treacherous, right? And thus began my quest to "personalize" my manners. I got the jerks off my back and regained my dignity. But something else happened. I wondered what would happen if I applied my newfound idea to my everyday pals and family members. It was a slow and painful journey and I still slip occasionally, but practicing politeness has improved every single relationship I have. You can't yell at your daughter if you are being polite. You can't interrupt your son-in-law if you are being polite. You can't get all mad at your friend for disappointing you if you are being polite. It's a conscious choice, though elusive at first, and soon became the hallmark of my new lifestyle. This doesn't make me a doormat (just ask an ex-colleague who failed at bullying me in the workplace when I used polite but firm actions to stop her). It just gives me choices that actually work.
As I relayed this to one friend, she was super excited and even suggested I write a book. And I am BACK!
"If we all practiced manners and civility, what would we then have left to war over?" ~Carrie Glenn
Etiquette at Hand on Pinterest;
Etiquette at Hand on Twitter;
Etiquette at Hand on Facebook;
Thank you for visiting my blog and have a fabulous day!
~Signing off...
Tuesday, February 12, 2013
Hello world!
Etiquette at Hand is the Monterey Bay's premiere learning center for etiquette and manners. Ok, so I know you are immediately thinking, fork on the left, spoon on the right...right? First: correct! Bravo! And learning this part of manners is very important, especially if you plan on dining at the White House any time soon (or you're about to meet your future mother-in-law). But we don't stop there!
At Etiquette at Hand, we have a three-fold mission:
- Emphasize civility and courtesy: treating one another with kindness, compassion, and empathy.
- Enhance communication: practice using politeness in everyday conversations and conflicts to optimize how we relate with others.
- Enjoy the moment: having a set of etiquette principles already in place affords us the time and luxury to completely enjoy ourselves whilst dining, entertaining, on outings, or simply savoring a cup of tea.
So that is the basics of Etiquette at Hand. Welcome to our blog! And since I know that you cannot get enough of proper manners, etiquette tips, and tea party enthusiasm, be sure to like us on Facebook, tweet us at Twitter, check out our totally cool Pinterest, and view us on Youtube (well, we don't really have anything on Youtube yet but as soon as we do, I'll certainly blog it here!!!). Please feel free to comment and/or ask questions and I will be delighted to answer.
"If we all practiced manners and civility, what would we then have left to war over?" ~Carrie GlennEtiquette at Hand on Pinterest;
Etiquette at Hand on Twitter;
Etiquette at Hand on Facebook ;
Thank you for visiting my blog and have a fabulous day
~Signing off...